Return & Refund Policy

At VASSO, we are committed to providing a transparent and reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the following terms:

Return Conditions

• Return or exchange requests must be submitted within 10 days of receiving the order.
• Products must be unused, unopened, and in their original condition with full packaging.
• Opened or used products cannot be returned for hygiene and consumer safety reasons, especially personal care products.

Non-Returnable Items

• Discounted or promotional items.
• Complimentary or free products.
• Items damaged due to misuse or improper handling.

Return Process

• To request a return or exchange, please complete the contact form available on this page, including your order number and reason for return.
• The VASSO Customer Service team will review your request and respond during official business hours.
• Once approved, return instructions will be provided.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the issue resulted from our error.

Refunds

• Refunds are processed within 7–10 business days after the returned item is received and inspected.
• Refunds are issued to the original payment method.